How Secret Filming Exposed a Multi-Million Pound Timeshare Fraud

Authorities have called it as among the biggest deceptions of its nature in the Britain.

Altogether 14 people have been convicted for their part in a £28m plot to defraud over 3,500 timeshare holders.

The affected individuals were keen to get out of decades-old holiday ownership agreements and sought out assistance.

A large number were aged between 60 and 80. More than 500 of them surrendered over £10,000, and one transferred over £80,000.

Those affected were faced aggressive presentations lasting up to six hours. They were out of money, holding worthless fake "points" and continued to be trapped in costly timeshare contracts they often use.

The Business Behind the Scam

The company at the heart of the scam was the timeshare resale company. They collected people's money to support the proprietors' lavish way of life of exclusive education, luxury homes and exclusive air travel.

The leader at the head of the organization, Mark Rowe, was given a 90-month sentence in January for conspiracy to defraud.

In the latest development, his wife Nicola was among the last group to learn their fate.

She was handed a two-year long suspended jail sentence at the judicial venue after pleading guilty to money laundering.

It has been a long time coming and signifies a significant success for the victims who came forward, the police and the Crown.

How the Inquiry Began

The first knowledge of the company was in the mid-2016. The position was in the reporting team of a media outlet, producing current affairs programmes.

A acquaintance pointed out that his parent had assumed the ownership of a timeshare apartment in the Spanish coast and, after long-term use, had started seeking to exit the agreement.

It's worth mentioning how common vacation properties had become with English tourists in the eighties and nineties.

Vacation properties enabled people to use the equivalent unit every year, or swap their vacation periods with other owners who had units in other resorts. About 600,000 holiday enthusiasts accepted that option.

The initial boom was paired with a numerous stories about unscrupulous sellers deceptively promoting investments. They were regularly featured on consumer shows.

The standard timeshare contract tied investors in for many years.

In that period, those investors who had experienced their assigned property in the sun for a long time were advancing in years, and a significant number were looking to wave goodbye to their holiday properties.

Several had health issues and couldn't get to their apartments. Some just believed they'd got all they wanted from them. And others had died, in frequent situations passing on their family members to take over the contracts - including their annual payments and maintenance fees.

The Undercover Operation Progresses

And that's where the friend's mum had been placed. She looked online for solutions and found SMT, a firm whose digital platform assured to release her from her agreement.

Yet, having made a payment and arranged an appointment with them, her family smelled a rat.

Additional investigation revealed many victims reporting they had submitted funds and received no benefit from the service. Actually, they had lost money. A lot of it.

Our team began investigating what was occurring. It quickly became clear that there were some shady characters working within the vacation property industry.

An attorney had hundreds of individual complaints preparing to take action against the organization.

The team interviewed people who had dealt with the organization and they collectively described identical situations. They believed the firm would buy their property from them but when they went to a consultation (for which they made an advance payment) they were told there was no potential buyers.

Rather, they were persuaded - indeed coerced - to invest additional funds purchasing "the firm's incentive scheme", linked to the organization's holding firm, the overarching entity.

What exactly these were was somewhat vague. They appeared to be a form of credit, giving access to discount travel and services and consumer discounts.

And they were apparently "tradable" with other owners, some time down the line.

Paying cash at the time would result in an eventual payoff that would pay for the company's charges and result in the property owner in profit, freed at last from their pesky deal.

An unbelievable offer? Well, yes.

A 'Misleading Scheme'

If these accounts were accurate, this was a large-scale fraud.

The technique is termed a "deceptive marketing."

Someone - specifically the organization - "attracts the client by promoting a particular product but then to claim it is unavailable, pushing the individual to a different, lower-quality option.

This is against the law. Possessing all the accounts we had collected, we made the case to covertly record one of the organization's sessions.

Such an operation demands dedication, work, and clear arguments for why this is the exclusive approach to obtain the information necessary to demonstrate illegal activity.

Once authorized, our limited crew arranged a meeting with one of the organization's staff in the location.

Pretending to be a potential client aiming to assist his parent released from her timeshare contract|holiday ownership agreement

Julia Cherry MD
Julia Cherry MD

Lena is a passionate content curator and community manager with over a decade of experience in online forums and collaborative knowledge platforms.